Providing the best customer experience

Very good!

The adjuster came out quickly and the claim was filed easily. Catherine took the time to explain my benefit and deductible. She also explained that if the actual expenses go higher than anticipated the contractor can apply for more payment. So far there has been no problem and the recommended business, Pro Clean, has also done a wonderful job

very satisfied

It seems that most of the Ian victims were again victimized by their insurance carriers. My experience with Edison was very different. Efficient, timely and fair.

First impression was incredible. Have an issue that did not have answers to what caused the problem during my initial call and the claims person calling me back later that night to check on us speaks volumes for your company.

Our adjuster was excellent. He was very thorough which resulted in a fair settlement claim.

Sergio Nunez is an asset to Edison Insurance Company. When I first began this process, I was becoming depressed by the day seeing all of the damanges and needed repairs to my home. Serdio was always there to answer any questions or concerns I had. Sergio is knowledgeable, professional, effective and efficient. Sergio is patient and empathetic. Sergio is beyond helpful. I honestly think that Sergio takes care of his clients as if they are his family members. Sergio was my rock. Sergio always had an answer/a solution and if he did not, he would research the issue and find an answer. Sergio always did what he said he would. Sergio is a phenemonal employee and individual and I will recommed Edison Insurance wholeheartedly because of my experience with Sergio Nunez. Sergio is a personification of Edison Insurance Company's "Why" statement and is the calm within the storm that your clients so desperately seek.

Edison staff has always responded in a timely manner. Very polite and professional.

Great service through the whole process and how quickly everything was handled. Thank You Very Much!!

I had a good experience. Having never dealt with this before, I wasn't sure what to expect. I feel the process went very well, considering the bigger picture and sheer volume of damage and claims in the Fort Myers area/ Very grateful for all of the help